NMC is the automotive specialist that offers strategic and operational support to your business using a variety
of cost-effective and flexible services such as
Working in, but not limited to, after-sales, we aim to create sustainable profitability by understanding the issues
and delivering a solution. From helping to develop corporate and operational strategy, to benchmarking your
competitors against best practice and customer research for market penetration, we will design, develop and apply
a solution to match your requirements.
Our consultants deliver impartial advice and guidance and because they are automotive industry-bred, they are
effective from day one of any new programme. Due to their many years of experience, they understand the automotive
market and its trends, giving them the knowledge to develop and implement our tailor made programmes to their best
effect. Our innovative solutions are created by tying together the key elements required to deliver profitability
using proven methods, resulting in sustainable, business benefit to both vehicle manufacturers and dealer networks,
which can be evidenced from our case studies.
We strongly believe in âright-first-timeâ, and with over 30 yearsâ experience within the automotive industry,
NMC is well placed to offer you constructive and effective support for sustainable business development.
Carefully developed through experience and knowledge of the automotive industry and its needs,
E-solutions have resulted in a fit-for-purpose solution to assist any business in a variety of ways.
With interactive tools, dashboard views and solutions to assist, E-solutions provide a range of dynamic
tools with the aim of improving efficiency and business performance.
Giving your employees the correct skills and knowledge to not only meet, but exceed ever-changing
customer expectations. After receiving the highest feedback scores for our classroom-based training courses,
we offer a flexible and reliable service which NMC develops and delivers according to your needs.
A valuable service to any business, mystery shopping provides objective insight into the customerâs
experience of your business. Accompanying this, an accurate scoring system is used to compare against
best practice that allows identification of areas for improvement, which is clearly displayed using a
unique and dynamic reporting tool.
Need a helping hand from someone knowledgeable and experienced? With total UK coverage, our consultants
can fulfil this requirement regardless of location or business needs. Their engagement within your business
has the potential to not only improve the performance of the business overall, but to influence the
individuals within it too.
A highly accurate audit service, with over 50,000 audits completed, provides a thorough and
reliable evaluation of your business. Each audit is case specific with guidance available, giving you the
tools to drive the business forward by aiding self-help by promoting sustainable and measurable
Making recruitment hassle-free, NMC will source, train and implement a suitable individual, team of
specialist into your business â giving you the perfect short term project solution. Having a flexible
approach that is respectful of brand, we will provide you with top quality recruitment solutions to benefit
your business and maximise its performance.
IMPROVING PROFITABILITY AND CUSTOMER SERVICE LEVELS IN AFTERSALES
INCREASE IN FIELD TEAM EFFICIENCY AND PRODUCTIVITY
BUDGET SERVICE PROPOSITION IN A PREMIUM BRAND MARKET
UNDERSTANDING AND BENCHMARKING CAR SALES PROCESSESS
AFTERSALES CRM PROGRAMME DRIVING CUSTOMER RETENTION AND DEALER PROFIABILITY
BUSINESS APPROACH â AFTERSALES SELLING SKILLS
MERCEDES-BENZ WORLD MYSTERY SHOP
FGA BUSINESS PROCESS
IMPLEMENTATION OF BUSINESS VISUALISATION WORK BOARDS AND PRACTICES
TRAINING â CUSTOMER HANDLING AND TECHNICAL PROCESSES
FIAT AFTER SALES TRAINING
COMPLIANCE â IN DEPTH MULTI-BRAND / MULTIDISCIPLINE
The team captain, navigator of the ship, commander in chief and now shepherd of two flocks (both
animals and Homo Sapiens), Andyâs drive and determination is infectious, instilling motivation and
belief across the team. Delivering high-quality at all times is at the core of his business e...
Rob is passionate, not only for his collection of amazing technicoloured waistcoats, but for everything operational.
His strategic thinking combined with his high level of enthusiasm enables him to manage relationships extremely well. Whether that
be internally with his tea...
HEAD OF PERFORMANCE MANAGEMENT
A black and white and sometimes sepia type of person with a keen eye for photography, Alexander is
dependable, dedicated and follows a meticulous, analytical approach to performance management. With a
direct approach to his work you will always be sure to get a straightforward r...
HEAD OF IT
A qualified programmer and keen rugby player, Billy provides the innovative ideas behind the IT
department. Perfection and dedication brought him his 1st, despite all the rugby! Flowing with
creativity and channelling this through a logical, methodical approach results in fresh, y...
SALES & MARKETING SUPPORT
We often wonder where Alex finds the spare time to do her day job as she is always volunteering whether
itâs reading for the blind, helping at the Dog and Donkey sanctuary in Portugal or building a school in Ghana.
Bringing fun and enthusiasm to the team with a fun fact being a f...
Barking mad and animal crazy, Sarah brings light and humour into the office and customer service.
Normally communicating with the four-legged kind makes communication with our consultants a breeze. As a
long-term resident of NMC, everyone knows Sarah will dot t...
8 CHURCH SQUARE
LU7 1AE (UK)
TEL: 01525 372001
FIAT GROUP AUTOMOBILE BUSINESS PROCESS
Are you your customerâs best option in town? Are your workshops at full capacity?
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It's Not What You Do; It's the Way that You Do It...
NMC Wins Mystery Shopping Contract